Social Media Marketing

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What is Social Media Marketing?

Well, contrary to popular belief social media marketing, isn’t just about posting company announcements on Facebook or sharing random quotes on Instagram. These are actions merely done to stay active on social media. However, social media marketing is much more than random posts, likes and engagements. It is about captivating your audience attention and converting it to favourable actions for your website...

To explain in details, social media marketing is the process of getting traffic to your main website through your social media sites, such as Facebook, Youtube, Instagram and more. One of the main tools of social media marketing is campaigns. Many companies usually run a campaign based on creating creative and happenings content that attracts attention and encourages your followers to share it. Sharing is another powerful aspect of social media marketing as it can help generate more sales and your visibility.

Another best part about social media marketing is the precise targeting options. Unlike any other traditional media marketing, with social media, you have the ability to laser-target who you want to show your ad to. You are able to target your audience specifically and effectively, in this way you are not just reaching out to more people but you are reaching to the people who are most likely to engage with your content as they share the same interest. If you know how to use social media correctly as we know-how, social media can be one of the most effective ways to grow your sales consistently for the long run.

Industries we've served

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The Five Core Pillars of Social Media Marketing

Don’t wait for people to find your brand—go find them! The best social strategy connects you to your target audience and builds brand affinity and loyalty.

1. Strategy

Before you dive into all available social media platforms and publish something, let’s take a step back and think about your social media strategy. Ask yourself:

  • What are your business goals?
  • Why are you on social media?
  • How can social media help you achieve your business goals?

There are many reasons why businesses use social media. Some use it to increase their brand awareness, others use it for driving website traffic and sales as well as a customer support channel for customers. So, what is your reason for being on social media? Once you figure that out, then ask yourself which social media platforms are your target audience at?

There are so many social media platforms like Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, Tiktok, Snapchat and the list goes on. When starting out, it’s better to pick a few platforms that you think your target audience is on than to be on all platforms.

Once you have figured all these out, then ask yourself again what type of content do you want to share? And what type of content will attract your target audience best? Be creative and think beyond random quotes. Share images, gifs, video and anything and everything that you think is relevant and represents your brand. Social media is a great place to create a branding persona.

2. Planning and Publishing

It is extremely important to have a consistent presence on social media. Close to three billion people (3,000,000,000!) use social media so it is pretty easy to go missing, that’s why be consistent in your contents. By being present on social media platforms, you give your brand an opportunity to be discovered by not just your current customer but also future customers.

Plus, publishing is super simple but what you need to take note is when and what are you publishing. It is best to plan your content ahead of time instead of creating and publishing content spontaneously. Also, to ensure that you are maximizing your reach and likes on social media, publish trendy content that your audience likes, at the right timing and frequency.

There are now a variety of social media scheduling tools that can help you publish your content automatically at your preferred time. This saves you time and allows you to reach your audience when they are most likely to engage with your content.

5. Advertising

One important aspect of social media marketing is social media advertising. Apart from creating posts, you can also create ads on social media. In fact, social media ads allow you to reach a wider audience than any other advertising channels. You don’t just reach those who are following you with social media ads, you can even attract new potential buyers.

Social media advertising platforms are so powerful and targetted that you can specify exactly who to display your ads to. You can create target audiences based on their demographics, interests, behaviours, and more. When you are running many social media advertising campaigns at once, you do proper planning that including making bulk changes, automate processes, and optimize your ads

3. Listening and Engagement

Unlike any other media platform, social media allows instant communication with your followers. People can comment on your social media posts, tag you in their social media posts, or message you directly. Use this as an opportunity to listen to your audience needs and wants. It is also a great way to fix your flaws too.

However, sometimes people might be talking about your brand on social media without letting you know. So you will want to monitor social media conversations about your brand. If it’s a positive comment, you get a chance to surprise and delight them. Otherwise, you can offer support and correct a situation before it gets worse.

You can manually check all your notifications and reply them across all the social media platforms but this isn’t efficient and you won’t see posts that didn’t tag your business’s social media profile. Instead use a social media listening and engagement tool that aggregates all your social media mentions and messages, including posts that didn’t tag your business’s social media profile.

4. Analytics

Now, you have publishing content but don’t you want to know how your social media marketing is performing?  It is crucial to keep tracks of the numbers in terms of :

  • Are you reaching more people on social media than last month?
  • How many positive mentions do you get a month?
  • How many people used your brand’s hashtag on their social media posts?

You can get these analytics within the social media platforms themselves. Facebook, Instagram, Youtube and more provide a general overview of such information. It lets you know how many people viewed your page today, how many likes you’ve gotten and more. If you want to get more in-depth analytics information or to easily compare across social media platforms, you can use the wide range of social media analytics tools available.

Why Choose Us to Manage Your Social Media?

Don’t wait for people to find your brand—go find them! The best social strategy connects you to your target audience and builds brand affinity and loyalty.

Social Media Strategy
We can help align your social media page with your business goals.

Social Branding
We will help you find the right tone, voice, messages and platforms

Social Media Content
We will help you create engaging images and videos for more clicks, likes and shares.

Social PPC (Pay Per Click)
We will efficiently promote your products to drive traffic and build buzz.

Social Monitoring
We will keep an eye on know what people are saying about your brand.

Community Relations
Will help you manage queries, customer issues and conversations.

Cross Channel Messaging
We will ensure you retain your brand voice and coherent messages on all marketing channels.

Social Media Reporting
Use data to refine your social strategy and increase ROI.

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+65 9627 6717

Social Media Content that Converts

One of our most popular social media marketing services is Content Creation. Our social media content is customized for each audience and platform. We choose the right words, images and format that will grab attention—and get results.


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Contact Us
Singapore Office:
Mapletree Media Pte Ltd
63@UBI #04-08 63
Ubi Ave 1
Singapore 408937

Phone No: +65 9627 6717

Malaysia Office:
Mapletree Media Sdn Bhd,
29-07, Jalan Riong,
Bangsar, 59100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur